House of fraser where to find

In the comfort and privacy of your own exclusive personal shopping suite, a trained fashion consultant will sit you down and discuss your fashion needs, offering you a bespoke service and advice on suitable products.

House of Fraser. Back to shop listing. What's Nearby. Eating Out. Albert Memorial Clock. The Belfast Barge. Belfast City Hall. Linen Hall Library. Founded in , Linen Hall Library is a truly unique institution.

As the oldest library…. First Presbyterian Church. Thomas Andrews, who attended this delightful church with his wife Helen, must have loved….

Belfast Print Workshop. The longest established resource in Northern Ireland for artists wanting to work in the…. Ulster Historical Foundation. The Ulster Historical Foundation, est. Royal Ulster Rifles Museum. The museum tells the story of the Royal Ulster Rifles from to Faults are NOT of a serious or structural nature and are usually minor marks. Any personal information provided to us will be processed in accordance with our privacy policy.

Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card.

No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months after purchase.

Any balance remaining after expiration of the validity period will be cancelled. Card fraud is illegal, and perpetrators will be prosecuted. If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins.

You have the option to cancel the order if you do not wish to pay any additional delivery costs. Please see below for further information about UK delivery options. Delivery times depend on the delivery service selected and the types of goods ordered. Flannels always aims to dispatch all goods in stock as quickly as possible.

The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Flannels with you. Flannels will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place i. A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery.

The couriers will attempt re-delivery up to a maximum of three 3 times and if delivery is not successful after the third attempt, they will return the goods to Flannels and The Flannels Group Ltd will issue a refund on their behalf.

Flannels reserves the right to re-charge the delivery cost for re-delivery. You can get your order delivered to one of our stores within the UK. You'll be given your voucher by our store staff when you collect your parcel. If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.

Flannels may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.

In addition to your statutory rights whereby you have 14 days from the date of delivery of your purchase s to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase s , you have 28 days after the day on which the items are delivered to you or someone receives the items for you or you collect your items from one of our stores UK Mainland only to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period in respect of your whole order ends on the day 28 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order.

If your order contains items shipped to you by one of our Direct Suppliers, the cancellation period may differ. Within the cancellations period, you can cancel any item ordered online in accordance with the terms in this section, apart from:. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

For items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. To do this, please send an email to cs flannels. Please give Flannels a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

You can also use the Returns Form , but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Flannels at the above email address or post it to Flannels at the address above. You must return your items by post to the below address no later than 28 days after the day on which the items are delivered to you or someone receives the items for you or you collect your items from one of our stores UK Mainland only to change your mind and return the items back to us.

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period in respect of your whole order ends on the day 28 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order :. Any returns are at your own risk. For your protection, Flannels recommends that you return your items either by courier or by tracked post.

You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post for example an exercise bike we charge a collection fee. The items need to be in the original packaging where it forms part of the goods for example, boxed goods, garments and gift items.

Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk. The Flannels Group Ltd will refund you in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

If you are returning all items in your order, The Flannels Group Ltd will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. House of Fraser Limited will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

The Flannels Group Ltd will refund you using the same payment method originally used by you to make the payment unless you have expressly agreed otherwise. You will be refunded no later than 14 days after the day Flannels receives the items you are returning back from you.

Please clearly state on the Returns Form the reason for return and whether you require a refund or exchange. Flannels is only able to exchange items for the same product. Flannels advises that you send items either by courier or by tracked post. The return address is:. Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon retur and sent to Flannels at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Flannels may have a right of action against you for compensation. This applies to all items that are returned.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item s Flannels has received back. If a refund or reimbursement is payable to you, The Flannels Group Ltd will transfer the money using the same method originally used by you to pay for your purchase.

The Flannels Group Ltd cannot refund via the original payment then a cheque will be raised to the address on the order except in the case of a full or part purchase of items using a Gift Card, as detailed below. If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card.

If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item s , Flannels will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.

Flannels aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Flannels 's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund.

Please note that at busy times of the year such as public holidays, these times may increase. In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:.

Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair or a replacement of the defective item but not a refund.

Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:. If you think you have received a defective item, please return the items back to Flannels including details where possible of:.

Flannels will examine the returned items and notify you of your refund or repair or replacement via email within a reasonable period of time. The Flannels Group Ltd will process any refund due to you as soon as possible and, in any case within fourteen 14 days after the day Flannels confirms via e-mail that you are entitled to a refund for defective items.

The refund will be made to the same payment method originally used by you to make the payment unless you have expressly agreed otherwise. Where an item is confirmed as faulty, Flannels will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge.

Flannels will not refund any Next Day, Express or other premium component of delivery. For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your items to one of our stores. If you change your mind and the item is not defective, please return your unwanted item s within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange.

We cannot accept returns after this period. If you fail to comply with this obligation, Sports Direct may have a right of action against you for compensation. In response to government guidance and local lockdown rules, Sports Direct reserves the right to vary its in-store returns and exchanges policy where customer access to changing rooms may be prohibited or otherwise limited.

Please see in-store for details. If Flannels fails to comply with these terms and conditions, Flannels shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Flannels 's failure to comply whether arising in contract, tort including negligence , breach of statutory duty or otherwise which are a foreseeable consequence of such failure.

Flannels will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:. Nothing in these terms and conditions is intended to exclude or limit Flannels 's liability for:. Whilst Flannels adopts industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.

Flannels will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Flannels 's reasonable control a "Force Majeure Event". A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Flannels 's reasonable control and includes without limitation the following:.

In the event of a Force Majeure Event, Flannels 's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Flannels will have an extension of time for performance for the duration of that period.

Flannels will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event. Applicable laws require that some of the information or communications Flannels sends to you should be in writing. By accessing the Website, you accept that communication with Flannels will be primarily electronic through e-mail or notices posted on the Website.

For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Flannels provides to you electronically comply with any legal requirement that such communications be in writing.

This condition does not affect your statutory rights. Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to The Flannels Group Ltd , or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Flannels takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed through the Website please email customer services. To assist The Flannels Group Ltd in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details. Flannels reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Flannels unless:.

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained.

In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Flannels recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment.

Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.

Nothing in this notice affects your statutory rights. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August and should be disposed of separately from normal household waste so that they can be recycled. Flannels is obliged under this Directive to offer its customers free take-back of their WEEE on a like-for-like basis when you buy from Flannels a new Electrical or Electronic product. The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes whether contractual or non-contractual arising in relation to, out of or in connection with these terms and conditions including orders for goods.

Welcome to our terms and conditions of sale and delivery. These terms and conditions apply to customers located outside the UK "Customers" who access the Flannels website "Website". You should print a copy of these terms and conditions for future reference.

If you have any questions about the Website please contact customer services. Select the goods you require from the Website and click 'Add to bag'. Please note that a limit is set to ninety nine 99 units per item. After placing your order you will receive an automated order acknowledgement. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Flannels warehouse.

For customers based outside the UK but in the EU: the prices for goods on the Website include all applicable taxes. For customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.

Data protection and privacy. Gift cards cannot be used to purchase goods for delivery outside of the UK. Card fraud is illegal and perpetrators will be prosecuted.

If your order is particularly heavy it may be subject to extra delivery charges. View this table to find out how much delivery starts from for each country.

If you live overseas and do not want to incur the expense of overseas delivery you can also elect to collect your goods from The Flannels Group Ltd 's UK warehouse.

Delivery of Pre-Order Items. Presently we do not deliver table tennis tables to addresses outside the UK. You will not be charged extra for this facility. Please cancel your online order within the cooling off period. You have 14 days to change your mind from the day after you receive your order. Can I cancel any item that I order? You can cancel any item ordered online in accordance with the terms in this section apart from:. When do I have to cancel my order by?

Your cancellation period ends 14 days after the day on which the items are delivered to you or someone you nominate to receive the items for you or you collect your items from one of our stores UK Mainland only. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period in respect of your whole order ends on the day 14 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order.

You can cancel by sending an email to cs houseoffraser. You need to give Flannels a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

You can use the Returns Form , but you do not have to. How do I send my items back? For your protection, Flannels recommends that you return your items via registered post. The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items. How much money will be refunded to me? The Flannels Group Ltd will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.

Please return your purchases to either the store you purchased from or your local store. Items that are incorrect or require exchange. Flannels advises that you send items back via registered post. Personalised items are non-returnable unless they are defective. Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to Flannels at your own cost and risk.

If you have a query about returning goods, please contact customer services. Warranty and limitation of our liability. Nothing in these terms and conditions is intended to affect your statutory rights. Events outside our control. Intellectual property rights. Our right to vary these terms and conditions. Governing law and jurisdiction. We view the security of our customer's data as paramount.

Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.

Where we have given you or where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

So you only need to look in one place to find out all you need to know about how the Group collects and processes your personal information, this policy covers our Website being any website operated by SportsDirect. Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. As set out in our terms and conditions, this Website and the App are operated by SportsDirect. Company number: , ICO registration: Z When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job , enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details including social media accounts , telephone number, transaction history, log in and payment information, will be collected.

When you browse our Website or App, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails , or make a job application, we and our partner advertising networks, advertisers and advertising affiliates Third Party Advertisers , will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visit after our Website or App, the pages you visited, how long you spend browsing individual pages on our Website or App, any products you have viewed, purchased, or put in your basket, and the browser where applicable and device you used to access our Website or App.

In our premises, including our stores, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes.

Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system. If you apply for a job via our Website, you will be directed to a third party site, PeopleBank, which will collect your application information on our behalf, including in relation to your right to work, unspent criminal convictions or pending prosecutions, that you are over 16 and have completed compulsory education, any CV you choose to upload, your contact details, log in information, date of birth, National Insurance number, driving licence status, and employment history.

Please read and agree to PeopleBank's privacy policy which is available on its website. Further details on our Direct Supply are set out here. We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data.

Our list of third party processors can be accessed here. Please refer to the specific terms and conditions for each competition;. We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.

We will not keep your personal information for any purpose s for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.

We will retain the personal information you provided on registering an account on our Website or App so long as that account remains in existence. In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers.

We retain transaction information for the longer of as long as you hold a Recognition Loyalty Programme Account or required by law.

We will retain information regarding your website browsing history for a similar period. If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.

We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months.

If your application is successful, your information will be retained in accordance with our staff privacy policy.

We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. We may share your personal data with:. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section of the UK Companies Act ; We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services.

This will include the following types of third party:. You can find out more information about the third parties with which we may share your information here. We will only share your personal data with third parties where it is necessary for them to provide us with the services we need.

We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.

Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party.

Please check these policies before you submit any information to these websites. Privacy policies for third party providers are set out in our list of third parties. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers.

Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us.

Where you have consented to us using your personal data, you can withdraw that consent at any time. If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it. You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

From 25 May , if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.

To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about your such as a recent delivery reference or address. Cookies are small files which are stored on your internet browsing device e.

Cookies don't store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising.

As well as the cookies we use on our website, we use cookies and similar technologies in our emails. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links.

When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. If you continue to browse our website and don't take steps to change your preferences, you are consenting to our use of cookies.

Our Website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session.

Strictly necessary cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing. Functionality cookies customise the look and appearance of our Website. For example, a functionality cookie will remember your username and language preferences next time you visit.

Targeting or advertising cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our website, and may share details of what you click on with other organisations such as advertisers.

These cookies can also help us to measure the effectiveness of an advertising campaign. Third party cookies may be used on our website by approved organisations to provide services on our website. A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below. We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently.

In particular, we use cookies to:. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website.

For a list of third parties please view this page of third parties. Third parties with whom personal information is shared on The Flannels Group Ltd.

Below is a non-exhaustive list of some of the key third parties with whom we may share your personal information in accordance with our privacy policy. This information will be updated from time to time:.

If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify:.